PRIVACY POLICY
(Compliant with South Africa’s POPIA – Protection of Personal Information Act)
1. Introduction
Nexus Luxury Lodge respects your privacy and is committed to protecting your personal information in accordance with POPIA.
2. Information We Collect
We may collect:
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Full name
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Contact details (email, phone number)
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ID or passport details (if required by law)
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Payment information
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Booking history
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IP address and website usage data
3. How We Use Your Information
We process your information to:
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Confirm and manage bookings
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Process payments
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Communicate with you
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Improve our services
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Comply with legal obligations
4. Sharing of Information
We do not sell your personal information.
We may share information with:
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Payment processors
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Booking platforms
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Legal or regulatory authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information.
6. Your Rights Under POPIA
You have the right to:
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Access your personal information
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Request correction or deletion
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Withdraw consent
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Lodge a complaint with the Information Regulator (South Africa)
7. Cookies
Our website may use cookies to enhance user experience. You may disable cookies in your browser settings.
8. Retention of Information
We retain personal information only as long as necessary for business or legal purposes.
9. Contact for Privacy Matters
Email: nexusluxurylodge@gmail.com
Subject Line: Privacy Inquiry