REFUND & CANCELLATION POLICY

Last Updated: [Insert Date]

1. Cancellation by Guest

• Cancellations made 14 days or more before check-in: Full refund.

• Cancellations made 7–13 days before check-in: 50% refund.

• Cancellations made less than 7 days before check-in: No refund.

• No-shows: No refund.

(You may adjust the timeframes based on your business model.)

2. Refund Processing

• Refunds will be processed within 7–14 business days.

• Refunds will be made to the original payment method.

• Transaction fees may be deducted where applicable.

3. Early Departure

No refunds will be issued for early departures unless agreed in writing.

4. Cancellation by Lodge

If Nexus Luxury Lodge cancels a booking due to unforeseen circumstances:

• Guests will receive a full refund or

• The option to reschedule (subject to availability)

5. Special Events & Peak Season

Different cancellation terms may apply during peak seasons, holidays, or special events.

Optional Additions (Recommended)

You may also want:

• House Rules page

• Child Policy

• Pet Policy

• Smoking Policy

• COVID/Health & Safety clause